Consultation Terms & Information

1. TDSC specialises solely in treatments for the facial and scalp region and does not perform treatments on the décolletage, or body.

1. We do not perform one-off sessions for spot treatments such as moles, freckles, skin tags or milia.

2. As a specialised clinic, the use of our in-clinic homecare range is mandatory for all clients on treatment plans. This is required to support treatment safety, treatment efficacy, and optimal clinical outcomes. 

3. Consultation fees are strictly non-refundable. In the event of a late arrival, late cancellation, or non-attendance, the consultation fee will be converted into a no-show fee.

4. From the date of purchase, consultations must be booked and attended within 1 month. Expired consultations are not transferable or refundable.

5. Please note that treatment cannot be guaranteed immediately following your consultation and is subject to clinical assessment and same-day availability. The only exception is the Introductory Treatment add-on, which may be pre-booked immediately after your consultation. Any additional treatments, if indicated, will be scheduled as a separate appointment.

6. All treatment programs at TDSC are individually designed following consultation. During this assessment, we evaluate your concerns and determine the most appropriate clinical pathway and associated investment. Treatment plans may involve either results-driven or maintenance-focused programs, depending on your presentation and goals. Results-driven programs generally commence from approximately $7,000, with package options available from $1,200 per month. Maintenance-focused programs commence from $500 per month.

Collection & Use of Personal Information, Images, and Records 

1. As part of your consultation form, clinical photographs are requested to assist with assessment of your concerns, suitability for treatment, and treatment planning prior to consultation. If you proceed with treatment, you consent to clinical photography being taken for assessment, documentation, and progress monitoring. These images remain the property of the clinic. Separate explicit consent is required for any marketing or promotional use.

2. Personal information is collected to facilitate service delivery, including appointment reminders and communications regarding treatments, products, and clinic updates. You may opt out of marketing communications at any time. Access to personal information is restricted to authorised personnel unless disclosure is required by law.

3. Consultations or discussion sessions with our staff may be voice recorded for training, quality assurance, and service improvement purposes.

Validity Period, Refunds, Cancellations & Payment Terms 

1. Price and treatment estimates are valid for 30 days from the date of consultation.

2. All purchased treatments are valid for 24 months from the date of purchase.

3. No refunds are provided for change of mind. Refunds will only be issued where required under Australian Consumer Law. Where services have been delivered with due care and skill, no refund will be provided. Defective goods may be eligible for refund or replacement. Store credit may be offered at the clinic’s discretion in limited circumstances.

4. Package and membership payments remain active regardless of attendance. Clients remain responsible for ongoing instalments. You may request for a pause to your plan which pauses the payment in tandem. If pause period is exceeded your plan will be cancelled.

5. You may request to cancel your package / membership. This may result in store credit on account which will be valid for a certain period and redeemable against certain goods and services. 

6. Treatments are strictly non-transferable between individuals.

Disclosure of Health & Medical Information 

1. We require you to provide your health and medical information and inform us promptly of any changes to the information so that we may properly assess, manage, and be proactive in your treatment needs.  Your health and medical information may be disclosed to external practitioners.  This may occur through referral for medical tests and in the reports returned to us following referrals.  You can decline to have the information used in all or some of the ways outlined above but it may compromise our quality of service to provide the best outcome for you.  

2. Clients must notify the clinic immediately in the event of pregnancy, as certain treatments may be contraindicated and require modification or cessation.

3. The clinic reserves the right to decline or discontinue treatment where concurrent treatments from external providers may present risk of over-treatment or conflicting protocols.

Disclaimer & Indemnity 

1. Treatment outcomes vary between individuals and are influenced by factors including, but not limited to, metabolism, underlying conditions, and lifestyle factors. As such, the rate of improvement and final results cannot be precisely predicted. Treatment plans and the anticipated number of sessions are provided as an estimate only and may be adjusted throughout the course of treatment, with any associated changes in cost communicated accordingly. No guarantee can be made that results will meet individual expectations or be achieved within a specified timeframe. Regular attendance and adherence to recommended homecare protocols are essential to optimise outcomes. It is also important to note that certain conditions may be influenced by underlying factors and may recur following completion of a treatment course. In addition, as ageing is a natural and ongoing process, maintenance treatments are strongly recommended to support and prolong results.

2. You confirm that you have been fully informed of the nature and purpose of the proposed treatments, including expected outcomes, potential risks, complications, side effects, and associated fees. Where relevant, you confirm that you have sought independent medical advice regarding any pre-existing medical conditions prior to proceeding. You acknowledge that the decision to undergo treatment is based on your personal choice for cosmetic purposes.

3. You acknowledge that TDSC operates as a cosmetic clinic and is not a registered medical practice. Clients are encouraged to seek independent medical advice where appropriate or if uncertain regarding suitability for treatment.

4. While all treatments are performed by appropriately trained practitioners, individual responses may vary. Accordingly, specific outcomes cannot be guaranteed, and results may not necessarily align with personal expectations.

5. You acknowledge that multiple treatment sessions are typically required to achieve optimal results. Individual outcomes vary, and TDSC cannot be held responsible if desired results are not achieved within the recommended treatment timeframe.

6. To the fullest extent permitted by law, you agree to release and hold harmless TDSC from any claims, losses, or damages arising from or in connection with the provision of treatments, except where such liability cannot be excluded under applicable law.

Appointment Attendance

1. An appointment deposit is required prior to commencement of any treatment plan. This deposit may be applied in the event of the second occurrence of late arrival, late cancellation, or non-attendance. Where the deposit is utilised, a new $50 deposit will be required to secure future bookings. Any unused deposit remains redeemable toward eligible services or products, or refundable within 6 months from the date of last attendance.

2. If you cancel two consecutive appointments, please be aware that we reserve the right to cancel any future pre-booked appointments. In such cases, we will notify you, and we ask that you contact us to resume your treatment plan.

Arrival Time

1. We kindly ask clients to arrive 10 minutes early for their appointment. Clients arriving 10 minutes or more after the scheduled start time may have their appointment shortened, rescheduled, or cancelled to avoid delays for other clients.

2. We understand that unexpected delays can occur. If you anticipate being late or are unable to attend your appointment, please notify us as soon as possible so we can do our best to accommodate you. 

Appointment Confirmation, Rescheduling & No Show

1. Your appointment time, treatment room, and clinician are reserved exclusively for you to ensure a focused and personalised treatment experience.

2. To help you keep your appointment, we will send a confirmation message a few days prior. We ask that you reply at least 48 hours prior to your appointment. If for some reason you do not receive your reminder, your appointment remains your responsibility to attend.

3. If you do need to change your appointment, please provide a minimum of 48 hours’ notice. We request this so that we may offer the appointment time to another client.

4. While we understand that sometimes circumstances beyond your control can occur to cause you to have to cancel at the last minute or miss your appointment entirely, we appreciate that you notify us as early as possible to ensure smooth running of the clinic.

Children & Companions 

1. To maintain privacy, safety, and treatment quality, treatment rooms are reserved for clients and clinicians only. Exceptions may be made where assistance or translation support is required. In these situations, companions are kindly asked to return to the waiting area once they have fulfilled their role.

2. Children are welcome at the clinic. As we are unable to provide supervision and they are not permitted in treatment rooms, for the comfort and safety of all clients we kindly ask that children remain quietly seated and self-sufficient in the waiting area.

Post-Treatment Aftercare & Concerns

1. Please notify the clinic of any post-treatment concerns within 7 days of your treatment so we can assess and support you appropriately.

2. Concerns raised after 7 days may be more difficult to assess as treatment-related, and corrective action may not be offered.

Referral to External Practitioners

1. We may recommend or refer you to external practitioners (e.g. a naturopath) for services that complement your treatment.

2. External practitioners operate independently from TDSC, and any advice or treatment provided by them remains their sole responsibility.

3. You consent to us sharing relevant health and treatment information with the external practitioner to support continuity of care (if applicable).

4. You acknowledge that it is your choice to proceed with the external practitioner and that you may decline or discontinue at any time.

1. We do not offer refunds or replacements for:

   - Change of mind or incorrect purchase selection

   - Minor variations in colour, texture, scent, or formulation between batches

   - Subjective dissatisfaction relating to sensory experience or perceived performance

2. In the event of a suspected adverse reaction, each case will be assessed individually. Supporting details and photographic evidence may be required for review.

3. Refunds or replacements will only be considered where:

   - The product is confirmed faulty or incorrectly supplied due to clinic error (evidence may be required)

   - The product was purchased directly from TDSC (online or in-clinic)

   - The product is returned in its original condition (not damaged from dropping or mistreatment)

   - The product is returned 7 calendar days from the date you received it.

4. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will not be refunded.

5. If you would like to return a product, please reach out to info@thedreamskinclinic.com.au for approval prior to returning your product. Once approved, please mail your product to: The Dream Skin Clinic, 21 Royal Parade, Parkville VIC 3052, Australia.

6. You will be responsible for paying for your own shipping costs for returning your item. Please note that we cannot be held liable for any shipping issues, including missing parcels or delays, related to your return.

Payments

1. All prices are listed in Australian Dollars (AUD) are subject to change without notice.

2. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

3. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

4. Full payment is required at the time of service unless otherwise specified in your Package Plan and Maintenance Membership Terms & Conditions.

Refunds

1. We do not provide refunds for cancellations or change of mind and will only provide refunds if required by law.

2. Our 'no refund' policy applies to consultations, medical procedures (including injectables) as well as dermal treatments and procedures.

3. Where we have provided the treatments and services you have agreed to purchase, and where this has been provided with due care and skill by our suitably trained staff, we will not offer a refund.

4. Please note that our treatments, services and packages are not transferrable to other individuals.

Gift Cards

1. Gift cards are valid for 3 years from the date of purchase. Any balance remaining after the expiry date will be forfeited.

2. Gift cards are non-transferable and cannot be returned or exchanged for cash, either wholly or partially.

3. If the total value of a purchase made using the gift card is less than the balance on the card, the remaining balance will be kept for future use and will be valid until the card's expiry date.

4. If the total value of a purchase exceeds the value of the gift card, the recipient is required to pay the difference.

Seasonal Promotions

1. Seasonal promotions are limited-time offers that occur sporadically throughout the year. These promotions may include exclusive discounts, giveaways, or special offers for a specified period.

2. Details of each seasonal promotion will be communicated to clients via our website, social media, or in-clinic notifications.

3. Seasonal promotions cannot be combined with ongoing promotions unless otherwise stated.

1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.

2. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, or individuals engaging in fraudulent activities or attempting to scam. This includes, but is not limited to, orders that appear suspicious or violate our terms.

3. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

The Dream Skin Clinic is dedicated to maintaining a safe, respectful, and supportive environment for everyone. We have a zero-tolerance policy for any form of harassment directed at our team members.

Harassment includes, but is not limited to:

• Inappropriate Language: Use of abusive, offensive, or disrespectful words or comments.

• Body Language: Gestures or physical postures intended to intimidate, demean, or threaten.

• Tone of Voice: Speaking in a hostile, aggressive, or condescending manner.

• Physical Contact: Any unwanted or inappropriate physical interaction.

• Digital Communication: Sending messages, emails, or comments that are disrespectful, harassing, or inappropriate.

Should harassment occur, our team members are empowered to professionally end the interaction and report the incident to management immediately. Management will investigate the situation thoroughly and take appropriate action, which may include but is not limited to issuing a formal warning or terminating the client relationship.

We are firmly committed to safeguarding the well-being of our team and clients, ensuring that The Dream Skin Clinic remains a welcoming and respectful environment for everyone.

At The Dream Skin Clinic, we prioritise open and transparent communication to ensure client expectations align with achievable treatment outcomes. Our team is trained to provide clear, evidence-based information about what treatments can realistically achieve, as well as their limitations.

If a client’s expectations are found to be unrealistic, we will address their concerns with professionalism and empathy, working collaboratively to provide clarity and options. However, if an agreement cannot be reached, we reserve the right to respectfully decline further treatments in order to uphold the quality and integrity of our services.

This Privacy Policy describes how your personal information is collected, used, and stored when you visit or make a purchase from thedreamskinclinic.com.au (the “Site”).

1. Personal information we collect

   • When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

   • Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

   • When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information. We refer to this information as “Order Information”.

2. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

3. We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

4. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

5. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

All content provided on our website, including but not limited to text, images, logos, designs, graphics, videos, and marketing materials, is the exclusive property of The Dream Skin Clinic and is protected by applicable copyright, trademark, and intellectual property laws.

1. Ownership and Copyright
   The content on our website and associated marketing materials, including text, images, logos, and graphics, is owned by The Dream Skin Clinic, its affiliates, or its licensors. All content is protected by the Copyright Act 1968 (Cth) and other relevant intellectual property laws in Australia. The rights to use such content are strictly reserved.

2. Unauthorised Use
   Any unauthorised use of content from our website, including reproduction, distribution, modification, or public display, is prohibited under Australian copyright law. This includes, but is not limited to, copying content for commercial purposes or using it without permission in any form.

3. Permitted Use
   You may access and use content from our website solely for personal, non-commercial purposes, in accordance with the terms outlined in this policy. Any other use, including commercial use, requires prior written consent from The Dream Skin Clinic.

4. Trademark
   The trademarks, service marks, and logos displayed on our website are registered or unregistered trademarks of The Dream Skin Clinic. You are not permitted to use these trademarks without our explicit permission, as governed by the Trade Marks Act 1995 (Cth).

5. Modifications to Content
   We reserves the right to modify, remove, or update any content on our website at any time, without prior notice, in accordance with the Copyright Act 1968 (Cth) and other relevant laws.

To the fullest extent permitted by law, The Dream Skin Clinic, our directors, consultants, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

You agree to indemnify, defend and hold harmless The Dream Skin Clinic and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

We may update these Terms of Service from time to time. Continued use of our services constitutes acceptance of the updated terms.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

If you have any questions or concerns about these Terms of Service, please contact us at:

The Dream Skin Clinic

21 Royal Parade, Parkville VIC 3052

0480 091 785

info@thedreamskinclinic.com.au