At The Dream Skin Clinic, we’re committed to helping you feel confident and informed every step of the way.
Whether you're curious about our treatments, booking process, or skincare products, we've compiled answers to the most commonly asked questions to make your experience as smooth and stress-free as possible.
If you can’t find what you’re looking for here, our friendly team is always happy to help, just reach out!
FAQs
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If you’re visiting us for the first time, please book a Consultation & Treatment or Consultation‑Only appointment. This ensures you receive a comprehensive skin assessment and tailored treatment plan with the most accurate recommendations for your skin.
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For results-driven clients, we typically recommend booking in weekly to fortnightly. For ongoing maintenance, a fortnightly to monthly visit is ideal. Your treatment frequency will always be personalised to suit your skin needs, progress, and lifestyle.
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Every skin journey is unique, and results will vary depending on your skin history, treatment type, frequency, and the condition being treated.
For results-driven clients, the most noticeable improvements generally occur towards the end of a minimum 9 to 12 month treatment plan.
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Street parking is available near the clinic. However, as we are located within a busy medical precinct, we recommend arriving 20 to 30 minutes early to allow time for parking and to ensure you’re relaxed and ready for your appointment.
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Children are welcome at the clinic, and we completely understand that balancing self-care with parenting can be a juggle.
For the comfort and safety of all our clients, we kindly ask that children remain quietly seated and self-sufficient in our waiting areas, as they’re unable to accompany you into the treatment room.
We also gently ask for your understanding that your children remain under your care while in the clinic, as our team is unable to provide supervision.
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To ensure the highest standard of care and comfort, our treatment rooms are reserved exclusively for you and your therapist.
For safety and quality reasons, companions such as partners, friends, or children are not permitted to remain in the room during your treatment.
Exceptions apply in the following circumstances:
When assistance is required to help you enter or exit the room.
When a translator is necessary to support communication.
In these cases, companions are kindly asked to return to reception once their role is complete.
These provisions safeguard the integrity of our specialised equipment and treatment environment, allowing our team to focus entirely on delivering a seamless, private, and professional experience tailored to your needs.
Plan Your Visit
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An appointment deposit is required prior to commencement of any treatment plan. This deposit may be applied in the event of the second occurrence of late arrival, late cancellation, or non-attendance. Where the deposit is utilised, a new $50 deposit will be required to secure future bookings. Any unused deposit remains redeemable toward eligible services or products, or refundable within 6 months from the date of last attendance.
If you cancel two consecutive appointments, please be aware that we reserve the right to cancel any future pre-booked appointments. In such cases, we will notify you, and we ask that you contact us to resume your treatment plan.
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We kindly ask clients to arrive 10 minutes early for their appointment. Clients arriving 10 minutes or more after the scheduled start time may have their appointment shortened, rescheduled, or cancelled to avoid delays for other clients.
We understand that unexpected delays can occur. If you anticipate being late or are unable to attend your appointment, please notify us as soon as possible so we can do our best to accommodate you.
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Your appointment time, treatment room, and clinician are reserved exclusively for you to ensure a focused and personalised treatment experience.
To help you keep your appointment, we will send a confirmation message a few days prior. We ask that you reply at least 48 hours prior to your appointment. If for some reason you do not receive your reminder, your appointment remains your responsibility to attend.
If you do need to change your appointment, please provide a minimum of 48 hours’ notice. We request this so that we may offer the appointment time to another client.
While we understand that sometimes circumstances beyond your control can occur to cause you to have to cancel at the last minute or miss your appointment entirely, we appreciate that you notify us as early as possible to ensure smooth running of the clinic.
Appointment Attendance
Payment
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We accept payments via bank transfer, EFTPOS, Afterpay, and cash.
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No – cosmetic treatments are not claimable.
Shipping + Delivery
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We offer two convenient options for purchasing your skincare products on our website:
Standard Shipping: All parcels are dispatched via Australia Post, limited to delivery within Australia only.
Store Pickup: Online orders can be collected directly from our clinic during opening hours.
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Once we receive your order, we typically require up to 2 business days to process and lodge your parcel with Australia Post.
Estimated Australia Post standard delivery times:
Same state: 2–4 business days
Interstate: 3–6 business days
Please note that these timeframes are estimates only, and unexpected delivery delays may occasionally occur. We recommend planning ahead to allow sufficient time to receive your skincare products.
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No, we currently do not offer international shipping. Delivery is available Australia-wide exclusively.
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Yes, you can choose to pick up your online orders directly from our Parkville clinic. Please select this option at checkout.
Refunds
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We do not offer refunds or replacements for:
Change of mind or incorrect purchase selection
Minor variations in colour, texture, scent, or formulation between batches
Subjective dissatisfaction relating to sensory experience or perceived performance
In the event of a suspected adverse reaction, each case will be assessed individually. Supporting details and photographic evidence may be required for review.
Refunds or replacements will only be considered where:
The product is confirmed faulty or incorrectly supplied due to clinic error (evidence may be required)
The product was purchased directly from TDSC (online or in-clinic)
The product is returned in its original condition (not damaged from dropping or mistreatment)
The product is returned 7 calendar days from the date you received it.
TDSC reserves the right to decline requests that do not meet the above criteria.
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We do not provide refunds for change of mind or purchasing error from your end and will only provide refunds if required by law.
