Appointment deposit for late arrival/late cancellation/no show

• A $50 deposit must be paid to secure your appointment. This will be used in the event a late arrival, late cancellation or no show fee needs to be charged.

• We reserve the right to charge this fee on the second occasion of you either arriving late, cancelling late or not attending your appointment. This fee cannot be used towards services or products.

• If utilised, an additional $50 deposit is required to make another appointment.

Arrival time

• We request that you arrive 5 minutes before your appointment.

• Arriving late deprives you of precious treatment minutes since each session needs to finish on time as a courtesy to the next client.

• You are deemed late if you arrive 10 minutes or more after your scheduled appointment. Depending on our availability and the type of appointment we may cancel, reschedule or shorten your appointment duration.

• If you foresee that you will be running late, we appreciate that you call us as early as possible so that we can advise you accordingly.

Appointment Confirmation, Rescheduling and Non-attendance

• When we book your appointment, we exclusively reserve the therapist, room and time for your treatment. We do not double book or overbook our clients.

• To help you keep your appointment, we will send a confirmation message 5-6 days prior. We ask that you reply at least 48 hours prior to your appointment. If for some reason you do not receive your reminder, your appointment remains your responsibility to attend.

• If you do need to change your appointment, please provide a minimum of 48 hours’ notice. We request this so that we may offer the appointment time to another client.

• While we understand that sometimes circumstances beyond your control can occur to cause you to have to cancel at the last minute or miss your appointment entirely, we appreciate that you notify us as early as possible to ensure smooth running of the clinic.

What is your in-clinic refund policy?

• All sales are final. We do not provide refunds for change of mind. Where we have provided the treatment(s) and services you have agreed to purchase, and where this has been provided with due care and skill by our suitably trained staff, we will not offer a refund.

• Under limited circumstances a credit may be issued which you or your designated recipient can utilise for treatments from our clinic.

• Do note that purchased treatments are strictly valid for one year from the date of purchase and treatments/services are not transferable to other individuals.

Why do your treatments have a treatment time that ranges in duration?

• Our treatment durations include additional allocated time for client questions, skin check ups and client break time if needed.

• If these are not needed on the day, the treatment time will be slightly shorter.

Do you provide treatments on the body?

• We specialise solely on the facial region and as such we do not perform body treatments.

Where is your price list?

• All treatment prices are listed under the treatment descriptions on our website.

• Please note that treatment plans are customised so pricing is tailored towards the individual's needs. Pricing is also subject to change due to in-house promotions, for example, package pricing.

Do you treat non-Ethnic skin?

• Yes! We are able to treat ALL skin types. By being able to treat Ethnic and darker Fitzpatrick skin types which are generally considered the most difficult and dangerous to treat, it means that we have high levels of experience and the best devices on the market with an extremely high margin of safety.

What methods of payment do you accept?

• Bank transfer, eftpos, Afterpay and cash.

Can I claim cosmetic treatment through Medicare?

• No – cosmetic treatments are not claimable.

Careers at The Dream Skin Clinic?

• Head to https://thedreamskinclinic.com.au/the-dream-team to submit your details.

Skincare products

To be eligible for a refund or replacement: 

• the item is faulty (photographic evidence may be required)

• the item is incorrect due to our error (photographic evidence may be required)

• the item was purchased online from our official store (thedreamskinclinic.com.au)

• the item must be in the same condition as it was received (not damaged from dropping or mistreatment)

• You have 7 calendar days to return the item from the date you received it. 

We reserve the right to refuse the refund or replacement of items which do not meet the eligibility criteria.

We do not provide refunds or replacements for change of mind or purchasing error from your end. 

We also do not refund or replace for the subtle and unavoidable variations in colour, texture or scent that sometimes may occur between the batches with natural products, nor do we refund / replace because you may not care for a product’s colour, texture, scent or perceived performance.